1. About us

Grove Workstays is a trading name of Gough Groves Management Ltd, registered in England and Wales (Company No. 16366770). Our registered address is 91-97 Saltergate, Chesterfield, S40 1LA.

In these terms, "we", "us" and "our" refers to Gough Groves Management Ltd trading as Grove Workstays. "You" and "your" refers to the property owner or host registering a property with us.

You can contact us at info@groveworkstays.co.uk or by calling 0333 050 2205.

2. Our role

We act as an accommodation sourcing agent for contractor and corporate clients. By registering your property with us, you authorise us to include it in our portfolio and to send booking enquiries to you on behalf of our clients.

We do not guarantee any volume of bookings. Listing your property with us does not create an exclusive arrangement - you remain free to let your property through other channels, unless a period of availability has been confirmed to us for a specific booking.

3. Property requirements

To be listed with Grove Workstays, your property must meet the following standards.

Safety & compliance

Valid Gas Safety Certificate (CP12), where applicable to the property.
Valid Electrical Installation Condition Report (EICR).
Working smoke and carbon monoxide alarms fitted throughout.
Minimum £1m public liability insurance, with your insurer notified of the short-let use.
Full compliance with all applicable local licensing, planning, and HMO requirements.

Property standard

Fully furnished, with a proper bed in every bedroom - no sofa beds or airbeds.
Fully equipped kitchen, or as a minimum a kitchenette.
Minimum 20Mbps broadband - guests need to be able to work from the property.
Off-street parking preferred, particularly for trade and work vehicles.
Maintained in a clean, tidy, and tenantable condition at all times.

Cleaning & linen

Professional clean between every change of occupancy, without exception.
Linen and towels changed weekly on longer stays, or as otherwise agreed with us in writing.
Cleaning and linen costs must be included in your stated rate - we do not arrange or charge for these separately.

Access & support

A 24-hour emergency contact number must be available for urgent issues during a stay.
Self-check-in is acceptable - no reception or meet-and-greet is required.

We reserve the right to decline or remove any property from our portfolio that does not meet these standards or that generates consistent complaints from guests.

4. Rates and commission

You set two base rates per property: a short-stay rate (7–29 nights) and a monthly rate (30+ nights). Both rates must be inclusive of all bills (gas, electricity, water), broadband, cleaning, and linen. There are no hidden extras added on top for guests to account for.

We charge a commission of 12% of your stated rate per booking. This is deducted before we pay you - there is nothing added on top of your rate. The amount you receive is your stated rate less 12%.

The minimum stay we work to is 7 nights. There is no joining fee.

5. Payment

All client payments are collected by us. We pay you monthly in arrears, within 7 business days of the end of each calendar month, for all bookings fulfilled in that month.

Payment will be made by bank transfer to the account details you provide. It is your responsibility to ensure your bank details are accurate and up to date.

6. Booking enquiries

When a client request matches your property, we will contact you with the enquiry details - including the required dates, number of occupants, and any specific requirements. You are free to accept or decline any enquiry at your discretion.

A booking is only confirmed once you have accepted the enquiry and we have confirmed it to the client in writing. Once confirmed, you are committed to providing the property for the agreed period on the agreed terms.

7. Your obligations as a host

Once a booking is confirmed, you agree to:

Make the property available for the full confirmed period.
Ensure the property is clean and in good condition at the start of each stay.
Provide keys, access instructions, and any relevant house information to guests or to us prior to check-in.
Maintain all safety certificates and comply with all applicable landlord obligations under UK law throughout the booking.
Respond promptly to maintenance issues or complaints raised by us or by guests.
Notify us immediately of any circumstances that may affect the availability or suitability of the property.

8. Ending the arrangement

Either party may end the listing arrangement by giving the other at least 30 days' written notice. Notice must be given by email. Where confirmed bookings extend beyond the notice period, the arrangement continues until those bookings are fulfilled.

We may remove a property from our portfolio with immediate effect if we consider it no longer meets our standards, if a safety concern arises, or if you are in material breach of these terms.

9. Cancellation of a confirmed booking

Once a booking is confirmed, cancellation by you causes direct harm to our clients and to our business. If you need to cancel a confirmed booking, you must notify us in writing as soon as possible at info@groveworkstays.co.uk.

In the event of a host cancellation, we reserve the right to withhold payment for any period not fulfilled and to recover from you any reasonable costs we incur in sourcing alternative accommodation for the client at short notice.

10. Damage

Damage arrangements (including any deposit) will be agreed between you and us on a per-booking basis and set out in the booking confirmation. Our clients are responsible for any damage beyond fair wear and tear, and we will assist you in pursuing reasonable claims where damage has been caused.

11. Your representations

By registering a property with us, you confirm that:

You have the legal right to let the property on the terms described.
All information you provide to us about the property is accurate and not misleading.
You hold appropriate landlord and public liability insurance throughout any booking.
You will comply with all applicable laws and regulations, including those relating to landlord obligations, property safety, licensing, and taxation of rental income.

12. Our liability

We act as an agent and are not responsible for the actions or omissions of clients staying at your property beyond taking reasonable steps to vet enquiries and communicate your requirements. To the fullest extent permitted by law, our liability to you is limited to amounts received by us from the client in respect of the relevant booking.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Changes to these terms

We may update these terms from time to time. We will notify you of any material changes before they take effect. Continued listing of your property after notification of changes constitutes acceptance of the updated terms.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Host Terms & Conditions