Privacy Policy

Who we are

Grove Workstays is a trading name of Gough Groves Management Ltd, registered in England and Wales (Company No. 16366770), registered with the Information Commissioner's Office (ICO Registration No. ZB913429).

In this policy, "we", "us" and "our" refers to Gough Groves Management Ltd. You can contact us at workstays@goughgroves.co.uk or by calling 0333 050 2205.

What information we collect

When you submit an enquiry through our website, we collect:

• Your name
• Your company name
• Your phone number or email address
• Details of your accommodation requirements

We may also collect basic technical information when you visit our website, such as your IP address and browser type, through analytics tools.

How we use your information

We use the information you provide to:

• Respond to your enquiry and source suitable accommodation options
• Communicate with you about your requirements
• Send follow-up information about our services where you have expressed interest
• Improve our website and services

Our lawful basis for processing

We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the service you have requested. Where we send follow-up communications, we do so on the same basis, given you have made an active enquiry about our services.

You can object to this processing at any time by contacting us or clicking unsubscribe on any email we send you.

How long we keep your data

We retain your enquiry information for up to 12 months from the date of your last contact with us. If you become a client, we retain relevant records for up to 6 years in line with our legal obligations.

Who we share your data with

We do not sell your personal data. We may share it with trusted third-party services that help us operate our business (such as our email platform and CRM), who are contractually required to keep your data secure and use it only to provide services to us.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Withdraw consent where consent is the basis for processing
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at workstays@goughgroves.co.uk.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site. Where we do, we will provide appropriate notice. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.